Privacy of personal information is an important principle in the provision of quality dental care to our patients. We understand the importance of protecting your personal information. We are committed to collecting, using and disclosing your personal information responsibly. We also try to be as open and transparent as possible about the way we handle your personal information.
Our Privacy Code is organized to follow the Personal Information Protection and Electronic Documents (PIPEDA) Act’s ten interrelated principles that are the foundation of the Act.
Principle 1: Accountability
The dentists in this office are responsible for information collected by them, or under their direction and control.
Accountability for this office’s compliance rests with the designated individual even though others in the office may be responsible for the day-to-day collection and processing of personal information.
The identity of the individual designated by the dentist to oversee the compliance, the Privacy Information Officer, will be made known upon request.
This office is responsible for information in our possession or custody, including information that has been transferred to a third party for processing. We will use contractual or other means to provide a comparable level of protection while the information is being accessed and/or processed by that third party.
Our office will implement policies and practices to give effect to the principles, including:
- implementing policies to protect personal information;
- establishing procedures to receive and respond to complaints and inquiries;
- training staff about privacy policies and practices;
- developing information to explain privacy policies and procedures.
Principle 2: Identifying Purposes for Collecting Information
The purposes for which personal information is collected in this office will be identified before or at the time the information is collected.
This office collects personal information for the following purposes:
- to deliver safe and efficient patient care
- to ensure continuous high quality service
- to assess your health needs and advise you of treatment options
- to establish and maintain communication with you
- to communicate with other treating health-care providers, including specialists and general dentists who are the referring dentists and/or peripheral dentists
- to allow us to maintain communication and contact with you to distribute health-care information and to book and confirm appointments
- to allow us to follow-up for treatment, care and billing
- for teaching and demonstrating purposes on an anonymous basis
- to complete and submit dental claims for third party adjudication and payment
- to comply with legal and regulatory requirements, including the delivery of patients’ charts and records to the College in a timely fashion, when required, according to the provisions of the Regulated Health Professions Act
- to comply with agreements/undertakings entered into voluntarily by the member with the Royal College of Dental Surgeons of Ontario, including the delivery and/or review of patients’ charts and records to the College in a timely fashion for regulatory and monitoring purposes
- to permit potential purchasers, practice brokers or advisors to evaluate the dental practice
- to allow potential purchasers, practice brokers or advisors to conduct an audit in preparation for a practice sale
- to deliver your charts and records to the dentists' insurance carrier to enable the insurance company to assess liability and quantify damages, if any
- to prepare materials for the Health Professions Appeal and Review Board (HPARB)
- to invoice for goods and services
- to process credit card payments
- to collect unpaid accounts
- to assist this office to comply with all regulatory requirements
- to comply generally with the law
This office will identify the purposes for which personal information is collected, at or before the time of collection. We will only collect that information necessary for the identified purposes.
When personal information has been collected and is to be used or disclosed for a purpose not previously identified, the new purpose will be identified prior to its use or the disclosure. Your consent is required before the information can be used or disclosed for that purpose.
Office staff collecting personal information will be able to explain to you the purpose for which the information is being collected.
Principle 3: Consent
This office will seek informed consent for the collection, use and/or disclosure of personal information, except where it might be inappropriate to obtain your consent, and subject to some exceptions set out in law.
Consent is required for the collection of personal information and subsequent use or disclosure of that information.
In order for the principles of consent to be satisfied, our office has undertaken reasonable efforts to ensure that you are advised of the purposes for which information is being used, and that you understand those purposes. Once consent is obtained, we do not need to seek your consent again, unless the use, purpose or disclosure changes.
Existing protocols for electronic submissions of dental claims require a signature on file. Specific consent may be required for additional requests from insurers. This shall be collected at the time, or in conjunction, with predeterminations for extensive services, providing the scope of information released is disclosed. If there is any doubt, information shall be released directly to you for review and submission.
Consent for the collection, use and disclosure of personal information may be given in a number of ways, such as:
- signed medical history form;
- signed introductory questionnaire;
- taken verbally over the telephone and then charted;
- written correspondence.
You may withdraw consent upon reasonable notice.
Principle 4: Limiting Collection of Personal Information
The collection of personal information by our office shall be limited to that which is necessary for the purposes identified in this Privacy Code.
Principle 5: Limiting Use, Disclosure and Retention
Personal information shall not be used or disclosed for purposes other than those for which the information is collected, except with your express consent, or as required by law.
Our office has protocols in place for the retention of personal information.
Retention of information records is defined and referenced in College’s Guidelines on Dental Record-keeping.
In destroying personal information, our office has developed guidelines to ensure secure destruction in accordance with the College’s Guidelines on Dental Record-keeping.
Principle 6: Accuracy of Personal Information
This office endeavours to ensure that your personal information is as accurate, complete, and as up-to-date as necessary for the purposes that it is to be used.
The extent to which your personal information shall be accurate, complete and up-to-date will depend upon the use of the information, taking into account the interest of our patients.
Information shall be sufficiently accurate, complete and up-to-date to minimize the possibility that inappropriate information is used to make a decision about you as our patient.
Principle 7: Safeguards for Personal Information
Our office has taken appropriate measures to safeguard your personal information from unauthorized access, disclosure, use or tampering.
Safeguards are in place to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
Your information is protected, whether recorded on paper or electronically.
Our office staff are aware of the importance of maintaining the confidentiality of personal information.
Care is used in the care and destruction of personal information to prevent unauthorized access to the information even during disposal and destruction.
Principle 8: Openness about Privacy
Our office will make readily available to you specific information about our office policies and practices relating to the management of personal information.
This information includes:
- a Patient Information Sheet that outlines the name of the Privacy Information Officer who is accountable for our office privacy policies. This is the person to whom you can direct any questions or complaints. The Information Sheet also describes how to access your personal information held in this office;
- our office Privacy Code
Principle 9: Patient Access to Personal Information
Upon written request and with reasonable notice, you shall be informed of the existence, use and disclosure of your personal information, and shall be given access to that information.
Upon written request and with reasonable notice, our office will advise you whether or not we hold personal information about you.
Our office shall allow you access to this information.
Upon written request and with reasonable notice, our office shall provide you with an accounting of how your personal information has been used, including third party disclosures. In providing this information, we will attempt to be as specific as possible.
When it is not possible to provide a list of the organizations or individuals to which there has been disclosure about you, we will provide you with a list of such organizations or individuals to which we may have disclosed information about you. Disclosure of probabilities in these cases would satisfy this requirement.
We will respond to your request within a reasonable period of time, and at minimal or no cost to you. The request for information will be provided or made available in a form that is generally understandable.
The dentists will comply with the regulations of their College that define patient access to records.
You are free to challenge the accuracy and completeness of the information and seek to have it altered, amended, or changed. This process is explained in the Patient Information Sheet.
When a challenge is not resolved to your satisfaction, we will record the substance of the unresolved challenge.
When appropriate, the existence of the unresolved challenge shall be transmitted to third parties having access to the information in question. This disclosure may be appropriate where a dentist has been challenged about a change to a service date or services rendered under consideration for insurance benefits.
Principle 10: Challenging Compliance
You shall be able to challenge compliance with these principles with the office’s Privacy Information Officer who is accountable within the dental office for the dentists' compliance. Our office has in place procedures to receive and respond to your complaints or inquiries.
This information, including the name of our office’s Privacy Information Officer is included in the Patient Information Sheet available on request.
The procedures are easily accessible and simple to use.
Our office has an obligation to inform our patients who make inquiries about how to access the privacy complaint process in our office, and about how to access that process. This information is outlined in the Patient Information Sheet.
The Privacy Information Officer in our office will investigate each and every complaint made to the office in writing.
If a complaint is found to be justified, the Privacy Information Officer will take appropriate measures including, if necessary, amending any office policies and practices.
Patients will be provided with information about how to contact the Privacy Commissioner of Canada to forward any unresolved complaint. This information is included in the Patient Information Sheet, available on request.